Dear Edward，good day, Thank you for taking the time to leave a review. Secondly, we previously discussed the $100 compensation and reached an agreement, and you happily accepted the refund. Furthermore, in the case of secondary compensation, our company has a strict review process, such as maintenance payment receipts and invoices, as references. I fully trust you, but the company needs evidence to maintain transaction fairness and objectivity, and to handle matters without emotion. You only verbally described the situation and did not provide the repair bill or invoice, so I cannot assist you in submitting your request. I'm so surprised by your comment. We strive to make you satisfied, but during the coordination process, you directly gave us a negative review.As you can see in our store, our reviews are all 5-star, which is a testament to our excellent quality and service. we still look forward to working with you again in the future and hope you will appreciate our sincerity.